About the Job

Do you want to do great work and have a good time while you’re at it? Are you passionate about working within integrated teams where strategists, designers, developers, and businesses collaborate to solve people's everyday problems? Then come and join us!

Nansen is a digital agency with offices in Chicago and London. At our headquarters in Chicago, you will work with a driven and experienced team in Chicago's West Loop at our great office space tastefully designed by Elding Oscarson.

We believe genuine personal relationships produce truly impactful work. We relentlessly focus on our culture by embracing a combination of work and life; empathizing and understanding our clients and partners; driving innovation with lean, agile, human design processes; and continually improving so we can be the best at what we do.

Ultimately, we create value and advantage for our customers through robust, meaningful, customer experiences. We specialize in building digital platforms, tools, and services that support a business's entire customer journey. Our offering comprises strategy, design, content, analytics, and the development and management of digital products and services. With the best people in the industry, we deliver market-leading and business-critical digital services and products.

Job Description

At Nansen, as a Project Coordinator you will be responsible for supporting the delivery of multiple projects and you will operate as one of the primary point of contact for clients.

You will support client teams across a number of areas, working alongside developers, designers, client managers, supporting the team’s efforts to identify, document, organize, and deliver on the client’s goals, expectations, and requirements. You will work with technology, product marketing, design, and engineering teams to shepherd a project from initial planning to launch and ultiplametly provide ongoing support and guidance to our clients.

You will help build positive, long-term client relationships and engage at a variety of levels within a client's organization, offering advice and assistance in areas such as project management, communication of creative concepts, release management, test management, problem solving, and agile engineering. You are a confident, organized communicator who is comfortable working with different teams at various levels of a complex business environment under deadline pressures.

You will work in the following areas...

Project and Product Management

• Prioritize and assign tasks to internal and external team members
• Plan and schedule team resources using our project management software
• Assist with resource planning needs throughout the project
• Uncover, define, and document project requirements and work items

Quality Assurance

• Prepare for client demos using appropriate quality assurance procedures
• Execute quality assurance and testing activities to support our QA/testing lead
• Help ensure the solutions we build are ready for client review and delivery

Communication/Coordination

• Participate in regular team and client meetings
• Effectively communicate relevant project information to internal and external stakeholders
• Help prepare well-organized presentations
• Resolve and/or escalate issues in a timely fashion
• Understand how to communicate difficult or sensitive information tactfully

Client Management

• Always act as a representative of Nansen, communicating our values and capabilities
• Effectively manage changing client needs and requirements
• Review deliverables prepared by team before delivery to the client

Preferred Requirements and Experience

• Basic knowledge of websites, computer systems, and content management systems are a plus
• Experience in tools such as, Trello, Jira, Confluence, Slack, Figma are a plus.
• Strong organizational skills, great time management skills, and attention to detail are critical
• Strong communication skills, both written and verbal, and the ability to multitask.
• Self-motivated and a passion to learn
• Knowledge of good business practices

What you’ll get from Nansen

If interested, please contact careers@nansen.com. You must already be qualified to work in the USA in order to be considered for this position.

We look forward to working with you.

No recruiters and no phone calls please!