Digital Project Manager

Job description

Part project manager, part product manager, at Nansen, you will be responsible for leading the delivery of multiple projects and you will operate as the primary point of contact for clients. You will ensure successful delivery across the project lifecycle from planning through to implementation, and ultimately to launch.

You are responsible for identifying, documenting, and managing the client’s goals, expectations, and requirements based on your ability to integrate usability research, field studies, team ideas, and client feedback. The buck stops with you for decision making and prioritization of your client work. You will work with technology, product, marketing, design, and engineering leaders to convert the product/project vision into a well-managed development roadmap with a set release cycle and deliverables. You will communicate project budget, timeline, risks, and progress to internal and external stakeholders.

You will assess the clients’ needs, identify customer requirements, and develop cohesive projects and roadmaps that improve the performance of a business through digital products and services. You will ensure that the work we produce meets our high standards and the evolving needs of the client.

You will build positive, long-term client relationships and engage at a variety of levels within a client's organization, offering advice and assistance in areas such as project/program management, communication of creative concepts, release management, test management, team leadership, problem solving, and agile engineering. You are a confident, organized communicator who is comfortable working with different teams at various levels of a complex business environment under deadline pressures.

Preferred requirements and experiences

Project/Product Management

Lead cross functional teams to create and deliver innovative products/projects
Manage the product/project lifecycle from strategic planning to tactical execution
Prioritize requirements, features, and/or user stories
Define, plan, and prioritize product backlogs to meet project goals
Lead the product/project business requirements and UX design process based on an intimate knowledge of the customer and appropriate technology solutions
Prioritize and assign tasks to internal and external team members
Plan and schedule team resources using our project management software
Create and execute project plans
Plan and identify resource needs throughout the project
Effectively apply methodology and enforce project standards
Prepare for engagement reviews and using appropriate quality assurance procedures
Establish the product’s goals and reviewing success metrics to achieve defined KPIs

Project Accounting/Finances

Track and report team hours and expenses on a weekly or monthly basis
Manage client and project budget(s)
Analyze project profitability, revenue, billing rates, and utilization
Approve team members' time reports in a conscientious and timely manner

Communication/Coordination

Facilitate/hold regular team and client meetings
Effectively communicate relevant project information to internal and external stakeholders
Deliver engaging, informative, well-organized presentations
Resolve and/or escalate issues in a timely fashion
Understand how to communicate difficult or sensitive information tactfully

Client Management

Serve as the primary point of contact for multiple client engagements
Identify "upsell" opportunities as they relate to a specific project
Always act as a representative of Nansen, communicating our values and capabilities
Identify opportunities and drive product strategy, roadmap, and features
Enable analytics-driven decision making to evolve products and usage
Effectively manage changing client needs and requirements throughout the engagement
Review deliverables prepared by team before delivery to the client
Brainstorm and negotiate effectively with various stakeholders to continuously define feature priority

Key Requirements/Experience

3-5+ years of relevant experience delivering website, mobile app, e-commerce, connected devices, or other digital customer experience development as Product Owner, Product Manager, or Project Manager
Ability to gather and document user stories, business, and technical requirements
Experience managing custom SDLC projects and experience managing external projects in a consulting environment
Strong organization skills, great time management skills, and attention to detail are critical
Strong communication skills, both written and verbal, with great leadership skills and the ability to work on multiple (sometimes competing) priorities.
Self-motivated and a passion to learn
Knowledge of good business practices and a proven track record of exceeding customer expectations
Ability to anticipate client and stakeholder needs and plans accordingly
Willingness to travel

You might also have the following

Bachelor’s degree or equivalent experience is desired
Experience coordinating the efforts of a scrum or project team(s) within a DAD (Disciplined Agile Development) cross functional team (stakeholders, designers, developers and analytics)
Project Management Professional (PMP) certification
Certified Scrum Product Owner (CSPO) certification
Advanced Certified Scrum Master (A-CSM) certification
Working knowledge of Google Search Console, Google Tag Manager, Google Analytics, and SEO tactics
Experience working on both the business and technology sides of digital projects
Familiar with Optimizely, Contentful or comparable CMS platforms

What you get from Nansen

Our Scandinavian roots taught us the value of well cared for employees. At Nansen, you will receive the perks and benefits that all employees deserve to live their best lives outside of the office.